FAQ – Frequented Asked Questions

faq sheet at glance

Bank wire SWIFT/SEPA, Paypal, Apple Pay and Bitcoin. All orders are processed upon receipt of payment.

We usually process within 2 hours after confirmation of receipt of payment, Monday to Sunday from 08:00 AM to 08:00 PM. You receive all instructions by email.

Advertisements, catalogs, presentation folders (except cover letter), books, everything that is not detached and bulky.

The same day as the mail reception.

Yes, however only with the “Street address Geneva” option (not with the “P.O Box Geneva” option).

All stamps expenses are already included if ‘economy’ shipment. However, customer has to pay an extra charge if mails have to be forwarded in ‘priority’.

Yes, protected with AES 256 bits encryption + strong password access.

Contact our customer service by email.

We forward / redirect 5 times per week, then count the usual postal service delays.

They are stored in our office in Geneva. Customer can ask to redirect/forward or to destroy the originals.

You send by email to our secretary the content’s letter, she prints ‘as received’ then drops it in a Geneva local post.

You ask to our customer service to destroy it.

Illegal activities like scam, commercial or financial fraud, bank without licence, pills, drugs, etc.

Contact our customer service by email, then you will receive instructions to pay the renewal.

No additional minimum period is imposed. You do not renew. Be aware of the following :

– If no instructions from customer after plan ended, archived originals are destroyed within 7 calendar days.
– If new mail incoming after plan ended but no renewal, letters are returned to the sender with ‘unknown recipient’ mark.

Do you have a question that is not in the list? Just ask it in our contact page