Refund policy and reactivation account

Provider Group SARL (Switzerland) accepts and pays a refund request under the following conditions:

  • the request must not exceed 7 days from the date of the purchase.
  • the customer must not have used our services, which means communicated, shared, published, printed our address and / or used our services (for example in case of at least receiving one of a mail or parcel for him).
  • We reserve the right not to proceed into a refund in case of serious doubt of abuse or fraud (for example an identity check refusal) of use about our address or our services. In this precise case the user account will be definitely closed without any possibility of reactivation.

We gladly and quickly (usually next working day) proceed to a refund if all the above points are met.

ApplePay/Stripe and Paypal: we refund the amount of the order by deducting the amount of the commission charged by the payment service provider (automatically charged by the latter in the event of a refund request, this amount is the responsibility of the customer). In case of a payment by bank wire, we do not bear any banking extra charge cost fees.

You receive a refund confirmation notification by email from our payment service providers.