Terms (RGPD – Data privacy policy)

  1. Consent: by using our website, you hereby consent to our disclaimer and agree to its terms.
  2. Customer must be at least 18 years old. Provider Group Ltd (Switzerland) may, without having to provide reasons, refuse or cancel a new order.
  3. Commerce of illegal activities are not accepted (scam, commercial or financial fraud, bank without licence, pills, drugs, etc.).
  4. In case of ‘hidden illegal activities’ during subscription period, services are definitly stopped without refund possibility.
  5. The customer who has ordered a mail processing subscription including the secure scanning service automatically authorizes the opening of the envelope to access its contents.
  6. The original mail documents are archived for a period of 2 months, then they are automatically destroyed if the customer has not also requested a mail forwarding during the said period. The customer may, however, request an extension of an additional 30 days by informing customer service in advance only at the start of the subscription period.
  7. Digital Mailbox with integrated search tool: access is only granted to customers with a plan including the secure scan service. If the customer does not renew his plan, the secure scanned copies are no longer accessible after 7 calendar days from the date of the end of the plan, however the customer can request to receive by email the archive of secure scanned copies in PDF format for the last 6 months at a flat rate of CHF 10 per 10 scanned copies.
  8. Only the usual standard sizes of envelopes are accepted. Voting material mail (Switzerland), any judicial acts and acts of prosecution (Switzerland) are not accepted or supported.
  9. All mails redirection are sent to customer with ‘priority’ postage charge (fees already included in our tariffs up to 100gr per mail).
  10. If no instructions from customer after plan ended, archived originals are destroyed within 7 calendar days.
  11. If there is a new mail incoming after subscription ended, it is returned to the sender with ‘unknown recipient’ mark.
  12. The addresses remains at all times the property of Provider Group SARL (Switzerland). It is not permitted to use the ‘Street address’ as a registered office address, headquarter, tax residence address in Switzerland or to request a residence permit or any other kind of official documents from the authorities in Switzerland (prohibited according to the Swiss law in force).
  13. Provider Group Ltd can never be responsible for any loss of incoming or (re)forwarding mail (lost by postal or parcel services).
  14. Protection of privacy and data: Provider Group SARL (Switzerland) never resells or transmits to any third parties personal data (including IP address) from the customers.
  15. For security reasons to protect the customer, Provider Group SARL (Switzerland) reserves the right to verify the customer’s identity by requesting a valid copy of passport or ID card to prevent identity theft during forwarding or scanned copy transmission of postal mail and parcel reshipment services. Storage of the ID documents are not accessible electronically from outside. The customer has a the right to rectify his personal data.
  16. Right to retract: the law in Switzerland does not give any right of withdrawal in relation to the EU. The provisions of the Swiss Code of Obligations apply.
  17. Provider Group SARL (Switzerland) and the Customer agree that the contractual relationship is subject to Swiss law. They say they agree, in case of different in execution and / or interpretation of this Agreement, to exhaust all the possibilities for amicable solution between them, and failing amicable solution, submit the dispute to the ‘Tribunal de Commerce’ of Geneva, even if multiple defendants or guarantee call, emergency procedures or protective procedures.
  18. Parcel reshipment services, limitation of liability:
  • Provider Group SARL cannot be held responsible in the event of non-receipt, damage, loss or theft of the parcel during transport until receipt thereof.
  • Provider Group SARL cannot be held responsible in the event of damage, loss or theft of the package during transport reshipment until its final destination.
  • The customer undertakes to inform himself and to have read the Customs duties and payable taxes as well as the list of prohibited products in the country(ies) of import/export of the goods inside the parcel. We mandatory declare the real value based on seller’s invoice to Customs declaration.  Upon receipt of the customer’s package, the customer accepts that Provider Group SARL will keep the package on its premises for a maximum of 14 days (two weeks). After the 14-day period, the customer accepts that his package and the goods will be considered ‘unclaimed’ and destroyed without any possible request for reimbursement of the value of the goods and/or any other ancillary costs. If the customer wants us to return the parcel to the seller (refund, repair, etc.), Provider Group SARL will charge the customer an additional flat rate of 20 CHF + postage.
  • Upon receipt of the parcel, Provider Group SARL reserves the right to open the package to check the content.
  • The period for using a ‘One time parcel reshipment handling flat rate’ service is up to 90 days from the date of payment. After this period, the customer can no longer claim a refund request.
  • Provider Group SARL may require the customer to pay an extra charge fee if, upon receipt, the weight of the parcel exceeds the maximum weight authorized by the One time parcel reshipment handling package price. Note that this will also affect the cost of parcel reshipping.
  • If the parcel has been forwarded but during its delivery the customer requests in the meantime to modify the destination address, Provider Group SARL charges a flat-rate extra charge of 20 CHF. Neither SwissPost nor Provider Group SARL can contractually guarantee that the change will be taken into account by the postal service provider in the recipient’s country. In the event of non-possible modification or within the time limits, Provider Group SARL does not refund the flat-rate extra charge.

Refund policy